Return Policy

We strive to make sure the customer is fully satisfied with their purchase. In the event of a return request, the following guidelines will help with the process.

All return inquires must be emailed to" Bigapplevape@yahoo.com

The item must be unopened and in the same condition as you received it. Any open and or used items cannot be returned due to the nature of our products. However, we can work with the customer in certain circumstances.

Any return shipping costs must be covered by the customer as well as the original shipping charge. Refunds or exchanges are available at the customers choice.